Passport Photo Maker Refund Policy

When a refund applies

Submit your request within 30 days of purchase. We review the official rejection notice and the downloaded file before issuing a refund. Approved refunds are issued through Stripe to the original payment method; posting time depends on your bank or card issuer.

What to send

• Your RadiantSnaps order reference or the email used for the order.
• The official rejection notice or message from the issuing authority.
• The original downloaded file and the date it was submitted.

What is not covered

• An incorrect document type selected at checkout.
• Changes made to the photo after download.
• Incomplete applications, or rejections unrelated to the photo.
• Rejections caused by the original image — for example the photo's age or retouching — rather than the prepared file. Our checker flags common issues before payment, but capture rules such as a recent, unedited portrait stay your responsibility.

How to submit

• Email support@radiantsnaps.com with the required materials above.
• We review every request against the issuing authority's published requirements and reply with the outcome.

Acceptance guarantee

This refund policy mirrors the acceptance guarantee shown at checkout (/passport-photo-maker/guarantee). If anything in this page conflicts with the guarantee for a rejection covered there, the guarantee applies.